Explain what needs to be done and book an engineer visit. Re: I need a Virgin Media Wall Socket. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Options. I was told when purchasing the broadband package that fibre was available here. Security matters. Other times you will find an unbranded connection point on the wall. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 15-02-2022 10:03. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. 29-12-2022 20:58 - edited 29-12-2022 21:00. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. The block box on second picture is an amplifier for terrestrial TV. They will charge £99 for a relocation. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. We would like to show you a description here but the site won’t allow us. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. -a power cable for the hub's adapter. There is a cable on the right of the box coming from the outside. Sometimes there is no wall box, just a trailing cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Virgin Media Wall Socket. Browse Virgin Media Virgin Media Community. Check service status. My Virgin Media App. Alternatively, you can use any coaxial cable with an F connector. One of them was Telewest. This is designed to push over the existing screw connector the outlet has. The Openreach sockets do not work for Virgin Media. Go to solution. We would like to show you a description here but the site won’t allow us. I would get virgin to do it. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. However, I do not have any of the specified wall sockets available. In response to Llfamily. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. kkd1. ” I did not get a silver terminator cap in my packaging to send back. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. These do not work. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Account - Cable. 32,846. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @umerarifkhan11 wrote:. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 5K. I'm currently renovating my living room, including the electrics. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Broadband Deals. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The best thing to do if. Manage Your Account. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. My Virgin wall socket just have phone line, didn’t get. Kit arrived today…no wall box so unable to install. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please help. If you do need any. Follow these simple installation steps for your Virgin Media home phone set up. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have signed up as a new user for Virgin Fibre. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Welcome to our community forums and thank you for your first posts. Manage Your Account. You're going to need… the Hub. Options. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Also available from the likes of Screwfix, Homebase, Toolstation etc. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Choose the best spot for your wifi hub. Solved: Previously, I had BT connection so I need a wall socket. 0 Kudos Reply. I'm here to share knowledge, I don't work for Virgin Media. We have tried plugging it into the only box we found it would fit but no luck. Select the correct HDMI input for your box. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I've recently moved in into a new flat. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Whichever is the most suitable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket is currently in the living room and I need it moved to another room. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Mobile Your Account. Everything is converted to specialised triple screened coaxial cable. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. All the wall sockets I can see are for BT. Not all properties have an internal wall box. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. ago Sometimes you will get a random cable sticking out of a wall with no isolator. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. It should be free of charge. However, I do not have any of the specified wall sockets available. Account - Mobile. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I have taken a look on our side and I can see you have an engineer. Thanks for your reply and for confirming all this, jellyroll. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Tudor. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Re: My house wall socket that cannot fit to VM hub. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media have used the Openreach socket to provide telephone services. But what I can't figure out based on the research so. No, the ethernet cable is for a wired device if you have one. on 30-12-2022 13:41. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Check the condition of your phones. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . 1 ACCEPTED SOLUTION. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Get the Hub ready by connecting the wires. I need an engineer. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. The second socket is in the study and I need a wired connection here. I don't work for Virgin Media. . The wall socket is - 5109379. Yeh I have but they don’t go in all the way and only one plug. Options. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Usually it's just customizing your wifi name. --. The new ones are just screws, the old style Telewest ones are like star shaped head. 1 ACCEPTED SOLUTION. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. If you really need to take them off, just use a screwdriver to unscrew the screws. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. 0 Kudos. No Coax Wall Socket Virgin. Don’t have virgin media wall socket. I have looked everywhere but can't seem to find one. Dave. Plug into the Hub. Stream from Virgin Media. Stay safe online. 4 Kudos. Best to have the excess somewhere tucked away if possible. 1. Connect the new TV box. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. You can also check for a loose cable as not all properties have a socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Switched On. If your not a virgin media customer then nothing. But I have actually managed to get through to the technical team over chat. Wall sockets and no connection. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I think there’s something missing to the Virgin Media wall socket in my flat. Yes. Very Insightful Person. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Absolutely not. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Finish tightening the screws with a screwdriver to secure the mount. New Install Assistance. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. When I proceeded to set up my Hub 3 I quickly realised that. cable from wall. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I have looked everywhere but can't seem to find one. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Can I order an engineer please. AnthonyRaw1986. The only wall boxes are old NTL boxes with TV and FM connections. Socket. Joining in 143 Views. Browse Virgin Media Virgin Media Community. I've looked for an external box but cannot. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. There should be a screw F socket on the bottom where the cable is now just pushed onto. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Packages. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. I have gone through several videos and found that there should be wall socket inside your home. You'll have to cut the cable and seal the hole up. Hi, Same problem here. VM don't use fibre inside the property. Look for a box on the outside of your home and see if you can trace where the coax goes. 1. I will private message you now to confirm your details. charleykate10. VM don't send out the quick start kit unless there has previously been a VM connection in that property. RedTomato said: I removed my Virgin cable about a month ago. Hello sophieboulter1. We also don’t have an Ethernet point only an old BT outreach 5C box. Awful first impressions of Virgin Media. Vonage 2nd line. I can only find the TV socket. . 3 5 comments Best Add a Comment LayerTough • 1 yr. You should be able to do it on a call to CS. com. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Options. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Next, connect the power cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The cable in the second picture is the one you need to connect too. Phone. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. This setup works with any of our TV boxes powered by TiVo. on 05-09-2023 20:36. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. It should work ok. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Standard Member. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Step 3. I've selected self installation and have realised I have no vm wall socket. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Give the pre-installs team a call on 0800 052 1734. . Why have I been allowed to take out a self home kit if it is - 4868899. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. on 18-05-2022 19:55. I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. Even sitting in the room above the router, the WiFi was dreadful. I am going to cancel. No, any cables within the house can be touched as much as the householder wants to touch them. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Trouble shooter. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Stay safe online. Options. Manage Your Account. Tudor. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The large Eurobell wall box is where you would connect. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . If it’s damaged or not working correctly, it could be causing your internet issues. How do I book one? - 5404317. Thankfully, it's very easy to tell whether your. Manage Your Account. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The wall box may be branded with the logos of an old cable TV company (not VM). I've had a quickstart and they sent it but there is no previous virgin connection. Please help. signed up and was given the option of self installation. on 01-12-2022 11:22. Plug the cables into the Hub. What you want is a telephone line extension from the hub to where you want the phone base unit located. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Don’t worry that it is not a threaded plug. You can also check for a loose cable as not all properties have a socket. There must have been a previous installation or you would not have been offered a self install. Options. on 15-11-2022 18:53. VM. Thank you. Virgin Media Wall Socket Example 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. How to i book someone to come and - 5239743. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Browse Virgin Media Virgin Media Community. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Some properties do not have a wall socket, only a cable. VM BB TV Landline. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Go to virginmedia. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. From there it is going into the white distribution amplifier. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Or wait here a day or two for a VM Mod to pick this up. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. On the day of activation, connect your new router to the master phone socket. Options. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Getting started & FAQ. Socket should be on the underside. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Browse Virgin Media Virgin Media Community. Push fit the VM-supplied lead onto the socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If it’s damaged, it could. If no luck, call. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Virgin Media; My Virgin Media; Shop;. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Robert_P. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I presume. We're pleased to hear you're thinking of rejoining us. 19K; 36; 98; Sofia_B. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Praying the white is the virgin one. Call the pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I'm a Very Insightful Person, I'm here to share knowledge. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I can only find the TV socket. VM BB TV Landline. both appear. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I'm a Very Insightful Person, I'm. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. those who. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The UK isn’t the first country to make this move. 4.